Pleasure Flights

Payment

Vouchers are valid for 12 months from your chosen start date – such as flight date, date of purchase, date of special occasion – Birthday, Christmas Day, Anniversary, etc.

What if I want to cancel my charter flight?

On a helicopter flight day our pilot assesses the Met Office aviation weather forecast for the conditions at 2,000 feet, above ground level for the whole day and over a 50 mile radius from the venue, to determine whether the helicopter rides can proceed. It is sometimes the case that the weather at the venue is very different to your (or the helicopter’s!) starting location. Please ring Pleasure Flights Ltd’s checkline on the morning of your helicopter flight even if the weather seems bad, as if you do not turn up for a scheduled flight your voucher will become invalid. Helicopter pleasure flights are postponed in the interest of passenger safety/enjoyment. There may also, very rarely, be unforeseen circumstances (e.g. an emergency for which the helicopter has to be prioritised such as aerial fire fighting) which would lead to the cancellation of a flight day. Refunds are not made due to cancellations by ourselves. To save yourself an unnecessary journey, ring our checkline (01457 820152 or 01457 877 833) after 9.00am on the flight day, to hear the recorded message which confirms whether your helicopter ride is going ahead. Please DO NOT PHONE THE PUB.

What if it is poor weather on the day of my charter flight?

No – you simply need to contact our office to reschedule for an alternative date. Your ticket becomes valid for a further 12 months from any date of cancellation by ourselves, irrespective of any price increases. Your voucher will only become void if a 12 month period elapses without the ticket being booked in.

What should I wear?

Sensible footwear is advised as the majority of our locations are field sites. Your clothing should be appropriate for the weather conditions. The interior of the helicopter is as warm as the inside of a car.

What time should I arrive?

Please report to a member of our staff upon arrival at the helicopter flight venue 15 minutes before your scheduled flight time. Our ground crew will take details of your postcode and weight. In the interests of security, frisking may take place and no hand luggage will be allowed with the exception of cameras.

Can I just turn up?

It is necessary to book all helicopter flights to be taken within 12 months of the start day. We can sometimes accommodate seats on the day but to avoid disappointment and waiting, it is advisable to pre-book.

What happens if I need to cancel my seat?

Seats may be cancelled within 7 days of the flight, allowing the company to reallocate. Passengers not turning up for a helicopter ride or arriving late, will invalidate their voucher. Following cancellation by the customer a refund less 25% may be issued, at the discretion of the company on receipt of the unused ticket. Refunds are not considered due to cancellations by Pleasure Flights Ltd.

Can I take photos?

Certainly. The helicopter offers outstanding visibility for all passengers, so you should be able to take some memorable souvenir shots/video footage! Participants wishing to take cameras and other photographic equipment on the flight do so entirely at their own risk.

Can I take a mobile phone?

Yes but on flight mode.

Is there any age limit?

No. The youngest passenger flown by Pennine was 3 months and the eldest 103. If the passenger is game, we are!

Is there a weight limit?

In the interests of passenger comfort we have an individual seat limit of 18 stone. Passengers over this weight are required to purchase a ‘double seat’, however if traveling with another passenger the combined weight will be considered. Please contact our office to discuss. In the interests of safety, the co-pilots seat has a weight limit of 16 stones.

Do you accommodate disabled people?

Yes, we have ground crew who are accustomed to dealing with disabled passengers. However, we need to know the nature of the disability, e.g. if they are wheelchair bound, if they can weight bear and, if not, we need to know their approximate weight (if assistance is required for embarkation). For disabled passengers who have a carer for day-to-day tasks, the carer would be required to accompany the passenger – please telephone to discuss.

Do I speak to the pilot?

Yes, all passengers wear a headset and are able to speak with the pilot.

What regulations cover the flights?

The Civil Aviation Authority (CAA) are in charge of public safety for aviation. They monitor companies who hold an AOC (Air Operator’s Certificate). This allows a company to fly members of the public. The flights are subject to, as appropriate,  Regulation (EC) No. 889/2002. This means that when you fly with us you have insurance cover similar to with a major airline such as British Airways, Virgin etc.

What if I have been bought a voucher but don’t want to fly?

Our pilot and office staff are happy to discuss any concerns or fears you may have about flying. If we still can’t reassure you, your voucher can be transferred to another individual to use.

What time do flights start and finish on a pleasure flight day?

Our usual operating hours are between 9:30am and 5:15 pm.

Charter / Corporate Events

Payment

A bank transfer for the 50% deposit payment is requested please to confirm the booking / terms of operation, of which 10% is non-refundable. 

What if I want to cancel my charter flight?

The following termination charges apply, within 7 days 20%, within 48 hours 50% and on the day 100%. The balance payment would be required two weeks prior to the operation.

What if it is poor weather on the day of my charter flight?

In the event of weather cancellation a refund less the 10% will be made or a full credit may be kept with our company to rearrange the flight. 

What should I wear?

Your clothing should be appropriate for the weather conditions. The interior of the helicopter is as warm as the inside of a car.

Is there any age limit?

No. The youngest passenger flown by Pennine was 3 months and the eldest 103. If the passenger is game, we are!

Is there a weight limit?

We need to have passenger weights before the day of the flight to advise how many people you can put on the helicopter.

Is a site visit required?

If a site visit is required the cost is £175 + VAT. This amount is the set again the cost of the job if you proceed.