On a flight day our pilot needs to assess the weather conditions at 2000 feet, for the whole day from the helicopter’s positioning location and over a 50 mile radius from the venue. If your helicopter flight is cancelled due to the forecasted / actual weather conditions / any unforeseen circumstances, (eg: helicopter serviceability/crew availability/emergency aerial firefighting), please contact our office to re-schedule. The validity of the ticket is extended for a further 12 months following the cancelled helicopter flight date, but will become void if not booked in for another flight date scheduled to take place before this additional 12 month period elapses. Refunds are not given due to the above cancellation reasons.
Cancellation by the consumer in other circumstances than the above will be considered. A refund less 25% may be made at the discretion of the company.
If you are dissatisfied with your purchase this must be brought to our attention by telephoning our office, within 7 days of receipt of the goods where you can obtain a full refund. 7 days begins from 3 working days after the voucher(s) has been posted from our office (allowing for transit). At this point we will ask you to return the voucher(s) and the refund will be issued upon receipt.
Pleasure Flights Ltd will not be liable for the costs of travel, accommodation or any other associated costs should your flight be cancelled for any reason, including helicopter non-serviceability or poor weather.