Terms And Conditions 2017-04-27T15:43:07+00:00

Terms & Conditions Of Business For Pleasure Flights Ltd

All vouchers purchased and flights taken are subject these Terms and Conditions of Business for Pleasure Flights Ltd. Also subject to, as appropriate, EU Council Regulations 889 / 2002, which details our insurance liability. Any dissatisfaction with these terms must be brought to our attention within 14 days of purchase.

All open tickets in terms of date and venue need to be booked in for a flight date scheduled to take place within 12 MONTHS of the start date shown on the ticket. The company reserves the right to change dates and venues at its discretion due to operational circumstances. Current dates and venues are available on the website.

Refund Policy

On a flight day our pilot needs to assess the weather conditions at 2000 feet, for the whole day from the helicopter’s positioning location and over a 50 mile radius from the venue. If your helicopter flight is cancelled due to the forecasted / actual weather conditions / any unforeseen circumstances, (eg: helicopter serviceability/crew availability/emergency aerial firefighting), please contact our office to re-schedule. The validity of the ticket is extended for a further 12 months following the cancelled helicopter flight date, but will become void if not booked in for another flight date scheduled to take place before this additional 12 month period elapses. Refunds are not given due to the above cancellation reasons.

Cancellation by the consumer in other circumstances than the above will be considered. A refund less 25% may be made at the discretion of the company.

If you are dissatisfied with your purchase this must be brought to our attention by telephoning our office, within 7 days of receipt of the goods where you can obtain a full refund. 7 days begins from 3 working days after the voucher(s) has been posted from our office (allowing for transit). At this point we will ask you to return the voucher(s) and the refund will be issued upon receipt.

Pleasure Flights Ltd will not be liable for the costs of travel, accommodation or any other associated costs should your flight be cancelled for any reason, including helicopter non-serviceability or poor weather.

Shipping & Delivery

Voucher(s) will be posted out 1st or 2nd class the same working day (depending on the urgency of the gift) if orders are placed before 4.00pm, or the next working day if they are placed after this time.

All orders qualify for free UK postage and packaging.

We do not offer split shipment of goods at this time.

Conditions Of Flight

Unless otherwise specified each ticket entitles one person (of maximum weight 18 stone) to a flight from one of our operational venues, either of the length specified or as a credit towards a longer helicopter flight. If a passenger is over 16 stones please advise at the time of booking-in, when you contact the office. All passengers should ensure that they are in good health and if in doubt should contact the office or seek medical advice.

The Captain of the aircraft can, at his/her discretion refuse any person on board the aircraft if the Captain suspects the passenger to be under the influence of alcohol or drugs.

Late Cancellation

A passenger cancelling a seat within 72 hours of the flight, not turning up for a flight or arriving late, will invalidate the ticket as seats cannot be re-allocated at this late stage. This ticket is transferable, if you do not wish / unable to take the flight. Passenger details are taken on the day of the flight.

On Your Flight Day

To save an unnecessary journey please telephone 01457 820 152 / 01457 877 833 after 9.00 am on the day of the flight, to listen to a recorded message to check whether the flights are able to take place, as regards weather / unforeseen reasons – please do not ring the pub / venue.

Please arrive a minimum of 15 minutes before the flight time to check in, when you will be asked your weight and postcode.

Flight Information

The helicopter mainly used for Pleasure Flight operations is a Bell 206L LongRanger, sometimes a JetRanger or R44 is used. Depending on the number of seats purchased you may be sharing the helicopter with up to 6 passengers.

All quoted flight times are approximate and routes may vary on the day of the flight due to Air Traffic restrictions, local poor weather conditions or other operational reasons.

Liability

Whilst every precaution is taken for the safety of passengers and spectators neither the owner / operator of the helicopter, nor Pleasure Flights Ltd, accept responsibility for loss or damage of goods or injury to persons in designated non air side locations.

When the public / passengers are away from the designated operational area, Pleasure Flights Ltd accept no responsibilities for injuries, occurrences, or damages which may occur to passengers, friends, relatives, any spectators or the public.

Participants wishing to take cameras and other photographic equipment on the flight do so entirely at their own risk.

Company Registration Number – 08825458